Company Profile
 
Wise Assist Ltd. was established in 2004 and since provides SmartPlant Instrumentation (INtools) and SmartPlant Electrical (SPEL) consulting and resources services.
Our experiance with INtools (SPI) software strats from 1999, as the second line support manager at Intergraph development center and later as a private company.
The Company assists on all INtools(SPI)aspects and needs, without the over head cost of a big company.
We provide world wide support, training activities, on-site assistance and resources:
Creating Training Material.
Performing On-Site Training for basic and advanced users, including customized training per client requests.
On-Site consulting. (Assisting to achieve a better INtools(SPI)workflow,
and enhanced database performance, 'etc'…)
Installing and setting the environment (Oracle or Microsoft SQL Server)
Software installation at client site.
Monitoring the software implementation.
Customizing the software to meet user's needs.
Services: Creating reports using SQL language, Data migration from any
format into the software database.
Keeping your first line support updated and trained.
Involvement in writing FDS(Functional Design Document) for future development per client needs.
Monitoring the support calls and verifying service to client's satisfaction.
Keeping updated knowledge.
Publishing solutions.
All the above activities are done by our process engineers and by personnel with high level of knowledge and experiance with Oracle, Microsoft SQL Server, Data base structure, SQL language, understanding the data dictionary, database administration (backup and recovery), data base performance and tuning. We also can be involved with engineering projects, and act acted as leading/coordinating the project including QA and final delivery.
Last modified: 30.01.10
Questions or problems regarding this web site should be directed to webmaster@wise-assist.com
INtools is trademark of Intergraph corporation
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